Guest Services & Accessibility
The Tacoma Dome’s Guest Services department makes every effort to provide the best service to all our patrons, including our guests with disabilities or other special needs. We are committed to accommodating the needs of our guests so everyone has the opportunity to enjoy the variety of entertainment showcased at Tacoma Dome events.
To prepare for your visit to the Dome, please see the general accessibility information below and don’t hesitate to give us a call or send us an email with any questions. If you need assistance while attending an event, just ask the nearest guest services representative.
The Tacoma Dome offers a wide variety of accessible seating, located in various sections throughout the arena, with options to accommodate limited mobility, visual and hearing impaired, and wheelchair accessible areas. Visit or call the Heritage Bank Box Office at the Tacoma Dome for professional assistance in matching your needs to the best available seating options. Accessible seating can also be purchased online at Ticketmaster.com.
Assistive Listening Devices (ALD) and Auxiliary Aids
A limited number of Assistive Listening Devices (ALD) are available for guests with hearing impairments. They may be checked out, free of charge, by contacting the nearest guest services representative. ALDs are not recommended for use during concerts due to the volume level. Guests will be required to leave a valid, government-issued photo ID as a deposit while using the ALD. To request additional auxiliary aids or reasonable accommodations of services, please contact us at firstname.lastname@example.org or 253.272.3663 as far in advance as possible.
Each of the concourse and floor level main concession stands offers an area with appropriate counter height to accommodate our guests in wheelchairs.
The Tacoma Dome has a public elevator located on the west end of the facility near section 111/211. This elevator provides access to the arena floor level and the concourse.
The primary accessible entrance is the Lower NW Door. The accessible entrance does vary from time to time, based on event set up and seating configurations. Please visit the event information page or call the Tacoma Dome at 253.272.3663 for event-specific entrance information.
Escorts may be available upon request at all entry points, based on availability. Personal assistance into or out of a wheelchair or seat cannot be provided. In order to assist multiple guests, please be aware that our staff will not remain with you during the event. The Tacoma Dome CANNOT provide wheelchair transportation outside of the arena.
Guest Services Kiosk presented by Commencement Bank
Legendary experiences start with exceptional service.
Our Guest Service Kiosk Presented by Commencement Bank is staffed with Concierges who can assist you with questions, concerns, and providing accessibility assistance including KultureCity Sensory Bags and seating accommodations when available. For most major events, the Kiosk is located on the concourse near Sections 110/211; for events such as trade or consumer shows, the Kiosk is usually located on the arena floor.
Parking lots E and K are for our guests with disabilities and are van accessible. These lots are sold on a first come, first served basis. Vehicles utilizing accessible parking lots must display appropriate placard, tabs, or license plates. All Tacoma Dome lots are wheelchair accessible. For more information on parking, including a parking lot map, please visit our Plan Your Visit page.
All public Tacoma Dome restrooms have accessible stalls for our guests. In addition, a private restroom is located on the north side of the main concourse near section 102/202 and on the floor level on the West End (behind Sections 109-113). These restrooms are provided to accommodate guests with disabilities and their companion. These restrooms also serve families with small children who need assistance.
Only trained service animals or service animals in training will be allowed into the Tacoma Dome. All other animals, including pets and comfort animals, are prohibited.
Sign Language Interpretation / Closed Captioning
By request, the Tacoma Dome will provide sign language interpretation services, subject to availability. These services should be requested by calling 253.272.3663 or emailing email@example.com at least three weeks prior to an event.
Based on availability, wheelchairs are available at entry points to the building. Contact the nearest Guest Services Representative to request a wheelchair. Guests will be required to leave either a valid, government issued photo ID or a major credit card as a deposit.